At Lill we appreciate your privacy, that is why we ensure that your data is carefully protected.
The personal data manager is the company LILL ONLINE d.o.o., Karlovška cesta 10, 1000 Ljubljana. Contact e-mail: firstname.lastname@example.org
In accordance with the purposes (described below), we collect the following personal data:
– basic information about the user (name and surname, address, place of residence);
– contact details and information about your communication with us (e-mail address, phone number, date, time and e-mail communication content);
– the purpose of how the user came in contact with us (for example, through a website, through application forms on a website, through an advertising campaign, …);
– information on your purchases and invoices issued (date of purchase, booking details, prices, total purchase amount, payment method, number and date of issue of the receipt, etc.);
– data on the use of the webpage (dates and times of website browsing, visited pages or URLs, browsing time on each website, number of pages visited, total time of browsing the page, settings made on the user page), and information of received messages (e -mail);
– data from the forms you filled in on our website, e.g. signing up for newsletter. promotional coupons etc.;
– other data you voluntarily provide us together with the request for certain services that require this information.
We do not collect or process your personal information except in cases where you allow it, for example, when ordering products or services, when commenting on products, when you sign up for a user account, when subscribing to our newsletter, or when there is a legal basis for the collection of personal data, or there is a legitimate interest in data processing.
Personal Data Storage
We will store your personal information for only as long as this is necessary to achieve the purpose with which your information was collected or processed. Examples are: finishing orders, sending e-mail notifications, checking payments …
Personal data, which is processed according to legal basis, is kept for a period defined by law. The personal data we collect and process for the purpose of dealing with the contract with our customers is kept for the duration of the contract and 5 years after the contract terminates.
We store the obtained personal data according to the legitimate interest or your personal consent until you revoke the authorisation. If the purpose is achieved or if a certain service from our site is not available any more, your information will be deleted before revoking it or in line with the law.
After the expiration of the storage period, we will render your personal data anonymous or permanently delete it.
Purpose and the Legal Basis for Data Processing
We collect and process your personal data on the following legal bases: legislation and contracts, individual consent and legal interest.
Data Processing according to Legal Basis and Contracts
We need your personal data in order to conclude and carry out the contract, i.e. our contractual obligation. If you do not provide us with personal data, we cannot conclude a contract and perform a service or deliver the ordered products according to the contract, as we do not have the necessary information to complete the contract.
Purpose of Data Processing
Data is processed in order to conclude and carry out the contract – to make your reservation, to communicate with customers, to check the status of payments and other obligations ….
Sending notifications about news, offers, discounts or other content via e-mail we inform our users and customers about new offers, favourable offers, new products or content … As Lill’s user or customer, you can cancel the electronic means of communication and processing personal data. You can submit the cancellation at any time via the link to unsubscribe from receiving e-mails, or you can send a written request to our e-mail address: email@example.com.
Data may also be processed on the basis of legal interest, unless when the fundamental rights and privileges of an individual and the personal data associated with it prevail over legal interests.
What are cookies?
Cookies are nothing new, all web site visitors have many cookies from different websites on their computers, tablets and mobile phones.
Cookies are small text files that typically contain a sequence of letters and numbers that are downloaded to a user’s computer when they visit a particular webpage. Cookies are primarily intended to ensure the operation of the website. By using cookies, we can provide a better user experience. Cookies are critical to providing user-friendly online services. Without using some of the cookies, the website cannot function properly. The interaction between the web user and the site is faster and easier with the help of cookies. With their help, the site remembers the individual’s preferences and experiences, thus saving time and making browsing more efficient and friendly. However, cookies can also be used to track users and for advertising purposes.
If your settings in the browser you use to visit our site are set to accept cookies, it means that you agree to use them. Saving cookies is under the absolute control of a browser used by the user − which can either restrict or disable cookie storage.
Users can decide whether you want to enable cookies. You can control and modify cookie settings in your web browser. Information about cookie settings (for various web browsers) is available on the links below:
If you turn off cookies, some of the webpage options will be disabled. More detailed information about cookies is also available on the Information Commissioner’s website.
Where are cookies used on our website?
Lill.si website uses two types of cookies. Type one, i.e. our own cookies, are indispensable for the operation of our website, without which it is not possible to provide quality services, shopping cart or, for example, secure online shopping.
|_icl_current_language||lill.si||HTTP||1 dan||Saves user’s preferred language on website|
|wpml_browser_redirect_test||lill.si||HTTP||Sejni||Saves user’s preferred language on website|
|coupon||lill.si||HTTP||1 mesec||Coupon code for next reservation|
|booking_end_date_cookie||lill.si||HTTP||1 mesec||Saves last booking to date|
|booking_guest_cookie||lill.si||HTTP||1 mesec||Saves last number of guests|
|booking_prop_id_cookie||lill.si||HTTP||1 mesec||Saves ID of last viewed property|
|booking_start_date_cookie||lill.si||HTTP||1 mesec||Saves last booking from date|
|_ga||lill.si||HTTP||2 leti||Registers a unique ID that is sed to generate statistical data on how the visitor uses the website.|
|_gat||lill.si||HTTP||1 dan||Used by Google Analytics to throttle request rate|
|_gid||lill.si||HTTP||1 dan||Registers a uniqe ID that is used to generate statistical data on how the visitor uses the website.|
|collect||google-analytics.com||Pixel||Sejni||Piškotek pošilja podatke Google Analytics o uporabnikovi napravi in vedenju. / Used to send data to Google Analytics about the visitor’s device and behavior.|
|mailchimp_landing_site||lill.si||HTTP||27 dni||Za beleženje načina kako/kje je uporabnik vstopil na spletno stran. Storitev izvaja ponudnik Mailchimp / Used to register how the user entered the website – This function is provided by Mailchimp.|
Cookies Used for Marketing
Processing Personal Data by our Subcontractors
– accounting service
– the maintainers of online store and IT system
– payment system providers (SIX Payment Services)
– booking system providers (my-rent.net)
– e-mail service providers (Mailchimp, WordPress and others…)
– web advertising providers (Facebook, Gooogle…)
Freedom of Choice and Data Processing Rights
You may choose not to provide us with your information. In this case, you will not be able to access certain functions of the website. If you change your personal data: (e-mail address, postal address, telephone number), please email us at firstname.lastname@example.org. In case you want to unsubscribe from our newsletter, please email us at email@example.com.
User Rights Regarding Data Processing
As administrators, we need to ensure fair and transparent data processing. As a user, you have the following rights:
Right to Withdraw Your Consent
In case that you have consented to processing of your personal data, you have the right to revoke this consent at any time. This does not affect the legal aspect of data processing that is carried out until the consent is revoked.
You may cancel the consent by submitting a written statement to: firstname.lastname@example.org.
If you choose to revoke the consent to process personal data, there is a possibility that we will no longer be able to offer our services (e.g. receiving news …) that cannot be carried out without using your personal data.
Users’ Right to Access Their Personal Data
As a user, you have the right to obtain a confirmation from the administrator whether your personal data is being processed. If your personal data is processed, you have the right to access this data, obtain information about the purpose of the processing, the type of data processed, data storage, the right to edit data, the right to delete the data etc.
Users’ Right to Edit Personal Data
The users may request the administrator to edit inaccurate personal data or amend the incomplete data.
The Right to Delete Personal Data
You have the right to request the administrator to delete personal data related to you (in certain cases as described in paragraph 3, Article 17 of GDPR, you do not have the right to request data removal). The administrator is obliged to delete the data within a reasonable time if there are any of the following reasons: 1. the data are no longer needed for the purposes for which they were collected, 2. if you revoke the consent to processing personal data, and there is no legal basis for the processing; 3. the data were unlawfully processed; 4. the user objects to data processing.
The right to limit the processing of data
The user has the right to request the administrator to limit the data processing.
The Right to Data Transfer/Portability
As a user, you have the right to obtain your personal data that were transmitted, and you may as well transfer them to another administrator when data processing is based on a contract or a consent to data processing.
The Right to Object to Data Processing
The Right to Lodge a Complaint with Supervisory Authority
If you believe that processing of your personal information is not in accordance with personal data protection regulations, you have the right to file a complaint with the supervisory authority. In Slovenia, this is the Information Commissioner.
You can obtain all information regarding personal data protection from the administrator, write to: email@example.com
The administrator will respond to the request, no later than one month after the receipt of the request.
Notification of a Personal Data Protection Breach
If there is a breach of the protection of personal data, the administrator is obliged to inform the competent supervisory authority. The administrator is not obliged to notify the competent authority only if the infringement has not compromised the rights and freedoms of the user. The administrator is obliged to inform the police or the competent prosecutor’s office in the event of a suspicion that a criminal offense has been committed. If the infringement presents a high risk for the user who owns the personal data, the administrator is obliged to notify the user immediately.
Last change: November 2021